Hi,

ODBC connection works with Office 2013 standard but when Office 365 Pro Plus is loaded on the same machine after removing 2013 standard the odbc connection does not work.

Microsoft query does show the database but when we try to connect the message comes up saying microsoft not working. When I did a odbc trace the log showed error fault 1000 in mso.dll

Have tried the threads on 365 and odbc issues but none of these work.

Grateful if could get some assistance on this.

Kind regards,

Tom  

Hi,

According to your description, could you tell me more detailed information? Which Office program did you use to connect the database? Did you get the whole error message about the issue?

I recommend you try to use Office safe mode to test the issue. Some third-party add-in may be caused the issue.

http://office.microsoft.com/en-us/excel-help/work-with-office-safe-modes-HP010354300.aspx

Please let me know if this resolves your issue.

Regards,

George Zhao
TechNet Community Support

Hi George,

Thanks for reply. Will need to get back to you on this after trying safe mode and will post log details.

Kind regards,

Tom

Hi George,

We have tried in safe mode with no success.

This is the log error message we get

Event ID: 1000

Log Name: Application

Source: Application Error

Faulting application name: MSQRY32.EXE, version: 15.0.4543.1000, time stamp: 0x5203294c

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x2073776f

Faulting process id: 0x3e48

Faulting application start time: 0x01cef5fa16b66049

Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\MSQRY32.EXE

Faulting module path: unknown

Report Id: 55964aa9-61ed-11e3-b442-91ada38bdb98

Thanks,

Tom

Try this hotfix:

http://support.microsoft.com/kb/2760231/en-us

-------------

Smith

Hi,

Sorry for my reply delay. As the log, the issue may be caused by the MSQRY32.EXE error.

Please try to follow the link to fix it:

http://www.articlesbase.com/careers-articles/how-to-fix-msqry32exe-error-3207064.html

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

George Zhao
TechNet Community Support